Did not receive/delivery my phone.

I took out a new contract with Vodacom for a S22 phone and it comes with a Smeg Coffee machine. I have received the coffee machine but never the Samsung Galaxy S22. Now no one can help me not SkyNet or Vodacom's back office. I have called multiple times and they say they will investigate. I will not pay a cent if I have not received my goods and will open a case and lodge a complaint at the ombudsman.