DID NOT RECEIVE MY UPGRADE

I upgraded on the internet on the 11th May 2011. My parcel did not arrive. on the 18th May I call RAM to find out about my parcel, I was told my parcel was returned to Vodacom because I am unknowned. I find it strange that I have been married for 11 years and my surname has been changed for over 6 years, and Vodacom insist that my profile is in my ****en name. My statements however come through with ****en name. through all this confusion I will now have to wait a total of 3 weeks for me to upgrade and receive my upgrade if im lucky.<br> I find that unacceptable with 4 lines that I have with Vodacom, I will be terminating all of them. Im sure between MTN and CELL C I can get better service. I have been a loyal Vodacom client for over 15years, surely I can get better service than this.