1 reviews | Active since Nov 2014
Did not receive data since 1 April
On 1st April I noticed I received my minutes and sms's but no data, I had data from prev month and called Vodacom on 3 April to enquire about the missing data. The women says it ws Easter wkend and they will assist me on tuesday 8th!!! This is unacceptable considering it is a 24/7 network company, why do they need working days to resolve this?.<br> <br> I heard nothing and called them yesterday (Thursday 9 April) and the call centre agent just said they don't know why that happened and I will get the data on Monday!!!! In the meantime I am spending money on data bundles and paying for a contract and Vodacom can't say if they will reimburse me. I am so livid!!! The call centre staff are useless they use big words they can hardly pronounce and no-one bothered to escalate the call. I will be cancelling my contract that's for sure
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Consumer Website Team
Thank you for making us aware of your complaint.
A consultant will review make contact with you to assist.
Kindest Regards
Consumer Website Team
