Did not order Vodacom Fiber, but I have to pay for it and they won't help at all

I canceled my fiber connection early because I had to move house. I paid a penalty and my monthly payment of R5600 and was told that was all in an email stating all payments will go off at once. Fair!! That was in March of 2023 and I got to keep a router I cannot use (thanks as$h0l3)

June 2023 iv been paying my cellphone account as per normal then all of a sudden I must pay for Vodacom Fiber and R1800 no less. I did not order it and did not file any paper work or Fica information, to make things worse I do not own the fiber line where I stay now and it's with another ISP all together. WHY HAVE I BEEN CHARGED FOR FIBER??? I did not order it or ask for it. I have been on the phone since then (3 months with the world's most useless fiber center, ticket after ticket I log and nobody gives a damn and nobody is willing to help, forget calling in you will ****** your phone. One of my tickets just closes itself and said yes your payment due is on the invoice. This is disgusting because now I'm being harassed and nobody seems to give a damn. I'm going to the police station to open up a case of ***** against Vodacom as my only and last option.

How did this happen, why did it go through and why does Vodacom insist on forcing me to pay and then blacklist me? This is the last straw and I will be taking you down for theft, ***** and violation of the poppi act. THIS IS BS!!!!! absolutely nothing I can do about it, can't walk into a shop can't call and the customer service is run by an ass in a seat. 18 emails 18 closed tickets and all it says is your request has been handed over and then closed. Can anybody recommend any co**** of action whereby Vodacom is forced to help me? When does the little guy get a win?