XT
Xander T

1 reviews | Active since Feb 2021

31 Jan 2024, 12:41

Did not do what they were asked to do after Grandmothers passing now I have to pay over 9000 to keep my numer

When i was in high-school my grandmother took out a contact for me and i have been paying her the amount for the contract since she took it out for me.

She died recently and now they are going to cancel my number unless I pay all her outstanding debt.

This is going up every month since her passing. Please note that when We asked for prepaid conversion this was when the account was not outstanding this has now been some months later and the bill has now reached over 9000.

Its not my fault that they are taking this long and I cannot afford to lose my number and cannot pay the 9000. I said im also willing to transfer the contact over to me and pay the outstanding debt relating to my number only but they refuse. I have a contact for my wife with them and will cancel based on this horrible experience.

Will never user vodacom again...

0
Replies (2)
Vodacom
Vodacom's reply31 Jan 2024, 13:57
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
XT
Xander T's update01 Feb 2024, 12:24
Reviewer Update
You still have not gotten back to me...