AV
Al V

1 reviews | Active since Apr 2015

06 Oct 2016, 11:53

did not deliver what i sign contract for

<p>initially i wanted to cancel my contract with vodacom and go with MTN. The cancelation department asked me not to and gave me a better contract to go with. To top it i took a vodacom 10 inch tab an which came with 2 gigs data and i requested i will on take the complete phone and tab if they gave me 2 gigs more data. which is 2gigs + extra 2gig = 4gigs data. This initially came with 1 gig extra, just like MTN. I was convinced i will get 2 gigs extra, so i signed the contract and noted in pen on the contract about the extra 2 gigs data. Last month my data finished and i had to call vodacom, according to them i finised 2gigs of data and had no extra data, after explaining the situtaion they where prepared to only give me 1 gig. I spoke to the agent (Dumi lelaka) who told me she cannot do any thin else. i spoke to the supervisor Bongani Mchunu, who refused to understand what i was saying. i told i have a serries of emails between vodacom agent Busisiwe Manele and myself and she confirmed this and he point blankly refused to honor the agreement. I requested for the next lever (opps manager) who is still yet to call me. I am dissapoint and angry at the service supp****. MTN was offering me the same deal i decided to go with Vodacom for the phone and tab becuse of the 1 gig extra. I need some assistance in sorting this issue out as i am not happy with what they gave me. i did not sign up for this. How many other people go through this. Why do you lie to clients to keep them. this needs to stop....</p>

0
Replies (8)
Vodacom
Vodacom's reply06 Oct 2016, 11:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AV
Al V's update10 Oct 2016, 11:51
Reviewer Update

No reply from Vodacom as yet

AV
Al V's update11 Oct 2016, 13:18
Reviewer Update

call logged on the 6th - today is the 11th no correspondence from vodacom

AV
Al V's update20 Oct 2016, 14:52
Reviewer Update

dissapointing - no reply as yet

AV
Al V's update24 Oct 2016, 10:43
Reviewer Update

i have rep**** to - **********

AV
Al V's update24 Oct 2016, 13:52
Reviewer Update

this is the response from vodacom:

Good day Alvin,

Please be advised that on cell number ********** 714 - 1GB data bundle is being allocated monthly and on cell number ********** 637 - 2GB bundle has been activated. Please be advised that the bundles were loaded as per the client the upgrade, i am unable to confirm if an agreement between yourself and the agent was for 2GB bundles to be loaded on both numbers.

Regards
Levern

no call to speak - nothing

AV
Al V's update24 Oct 2016, 13:53
Reviewer Update

wonderful customer service

AV
Al V's update31 Oct 2016, 11:10
Reviewer Update

Good day

this request is not yet completed, my IPad time ran out of data at 2.95 gigs. and requested I purchase more.


I am now fed up with this service, please respond asap.