1 reviews | Active since Apr 2015
did not deliver what i sign contract for
<p>initially i wanted to cancel my contract with vodacom and go with MTN. The cancelation department asked me not to and gave me a better contract to go with. To top it i took a vodacom 10 inch tab an which came with 2 gigs data and i requested i will on take the complete phone and tab if they gave me 2 gigs more data. which is 2gigs + extra 2gig = 4gigs data. This initially came with 1 gig extra, just like MTN. I was convinced i will get 2 gigs extra, so i signed the contract and noted in pen on the contract about the extra 2 gigs data. Last month my data finished and i had to call vodacom, according to them i finised 2gigs of data and had no extra data, after explaining the situtaion they where prepared to only give me 1 gig. I spoke to the agent (Dumi lelaka) who told me she cannot do any thin else. i spoke to the supervisor Bongani Mchunu, who refused to understand what i was saying. i told i have a serries of emails between vodacom agent Busisiwe Manele and myself and she confirmed this and he point blankly refused to honor the agreement. I requested for the next lever (opps manager) who is still yet to call me. I am dissapoint and angry at the service supp****. MTN was offering me the same deal i decided to go with Vodacom for the phone and tab becuse of the 1 gig extra. I need some assistance in sorting this issue out as i am not happy with what they gave me. i did not sign up for this. How many other people go through this. Why do you lie to clients to keep them. this needs to stop....</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
No reply from Vodacom as yet
No reply from Vodacom as yet
call logged on the 6th - today is the 11th no correspondence from vodacom
call logged on the 6th - today is the 11th no correspondence from vodacom
dissapointing - no reply as yet
dissapointing - no reply as yet
i have rep**** to - **********
i have rep**** to - **********
this is the response from vodacom:
Good day Alvin,
Please be advised that on cell number ********** 714 - 1GB data bundle is being allocated monthly and on cell number ********** 637 - 2GB bundle has been activated. Please be advised that the bundles were loaded as per the client the upgrade, i am unable to confirm if an agreement between yourself and the agent was for 2GB bundles to be loaded on both numbers.
Regards
Levern
no call to speak - nothing
this is the response from vodacom:
Good day Alvin,
Please be advised that on cell number ********** 714 - 1GB data bundle is being allocated monthly and on cell number ********** 637 - 2GB bundle has been activated. Please be advised that the bundles were loaded as per the client the upgrade, i am unable to confirm if an agreement between yourself and the agent was for 2GB bundles to be loaded on both numbers.
Regards
Levern
no call to speak - nothing
wonderful customer service
wonderful customer service
Good day
this request is not yet completed, my IPad time ran out of data at 2.95 gigs. and requested I purchase more.
I am now fed up with this service, please respond asap.
Good day
this request is not yet completed, my IPad time ran out of data at 2.95 gigs. and requested I purchase more.
I am now fed up with this service, please respond asap.
