MC
Michelle C

1 reviews | Active since Mar 2014

04 May 2017, 08:38

Did not cancel account after 2 attemps

<p>Im really confused as to what more I can do</p> <p> </p> <p>I upgraded in november and at same time I cancelled my tablet account thats been running for 3 years </p> <p> </p> <p>We wer informed that end February payment will still go off as its too late to stop debit order during that time as invoice was already mafe. We accepted it like that.</p> <p>En March or begin april same debit order went off as Vodacom debits account 1st or 2d of every month. Still paying for the tablet that I went instore to cancel.</p> <p> </p> <p>Went back on 4th or 5tn of april and was informed that previous cancellation was never processed. I was not informed that I have to sit next to your vodocom sales person to see that he does his job the correct way. </p> <p> </p> <p>So again I cancelled the contract. </p> <p>En april/ beg May no debit order went off and I went instore to pay account or 3 May. Which then I saw Vodacom invoiced again for the already 2 times cancelled tablet contract.</p> <p> </p> <p>I dont know what more to do. Must I process tge cancellation myself using your Vodacom computer.</p> <p> </p> <p>I will not pay for the 3de month of a 2 times cancelled tablet contract. </p> <p> </p> <p>Contact me with someone who will assist me and sort out this problem.</p> <p> </p> <p>Neville Coetzee</p> <p> ********** 518</p>

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Replies (1)
Vodacom
Vodacom's reply04 May 2017, 09:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team