Did not autorise in upgrade

Item: Vodacom
Rating: 1
Author: jannie O

I did not autorise in upgrade on my number. Called in 4 times to reverse upgrade and it will escalate according to consultant . Nothing happens . Received an upgrade quotation on 31 August 2024 via email with a handset installment as well. I never upgraded with with a handset. Please cancel with immediate effect. Worst service I ever experienced. Complaint falls on death ears. I am tired of begging.

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Replies (1)

Vodacom's replyOfficial

01 Sept 2024, 18:48

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Vodacom's reply01 Sept 2024, 18:48

Official