Did not ask for service
I phoned Vodacom to cancel Vodapone live. Nothing happened. I escalated the case - nothing happened. I am not going to pay for Vodapone live for a service I never requested from Vodacom . In term of the Consumers Act I have the right to choose my product . Vodacom made the choice for me and billed me for the service . I have the right to fair and honest dealing - Vodacom sorry it is not fair to debit my account and at the end of the month for a service I never requested , I have a right to disclosure of information - when did Vodacom disclose the information regarding Vodapone live and when did Vodacom give me a choice - never.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team