DM
Donovan M

1 reviews | Active since Apr 2018

12 Apr 2018, 01:31

Did NOT approve “Vodafone Live” billing ?!?!?

I have had extra charges placed onto my monthly bill without even signing up for it!! It is marked as “Vodafone live”. I have noticed that this is a common problem with many users. It clearly defies the consumer protection act. Aside from the actual money i am losing now I have to invest my time to sort this out. I cannot believe this is happening. I want a public explanation as no reason is being given. It seems that a department within Vodacom needs to achieve targets on Sales. Blatant clear *****.

0
Replies (1)
Vodacom
Vodacom's reply12 Apr 2018, 06:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team