SM
Shauwayne M
1 reviews | Active since Sept 2025
06 Sept 2025, 23:32
Did not agree for a wifi renewal
I cancelled the monthly wifi but I’m still being charged when I’ve said they should not renew the wifi contract I’m being charged for something I did not renew and not using at all I’ve called in countless times to ask for it to be cancelled but it was not cancelled and I did not agree for it to be renewed. How many times must I call vodacom to get them to stop de*****ing me and charging me for a service I’ve not been using . It’s pathetic what Vodacom is doing I feel exploited by vodacom
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
07 Sept 2025, 09:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Sept 2025, 09:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
