RM
Regina M

1 reviews | Active since Jun 2014

12 Oct 2015, 10:04

Diasppointed Customer

I took up a contract with vodacom online on the 29/09/2015 and asked the consultant to assist me in porting my numbers from MTN to vodacom during the whole process. I received a message from MTN indicating that a request was made on the same day, however on the 30th the activation was still not made. I have been calling vodacom to assist me since the 30th, they told me to send the portme message with the vodacom sim card number from my MTN number to ***, I did that and I only received a message saying that the request to port my numbers has already been submitted on the 29th, but still no activation took place. I called the customer service and they referred me to the *** number for assistance. The consultant told me that they can only help me with switching from prepaid to prepaid, and I will have to go to a vodacom outlet to switch from a prepaid number to vodacom contract. I went to a vodacom shop at Vaal Mall on the 02/10/2015, and one in Westonaria on the 5th, and one in President Square on the 10th and still I am being given the runarounds. This whole ordeal has left such a horrible taste in my mouth and I regret having taken a contract with vodacom.

0
Replies (1)
Vodacom
Vodacom's reply12 Oct 2015, 10:17
Official
Hello mosiar,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team

Best regards,