Diabolical Service

Good Day,

I wanted to log a formal complaint. I was told to email ***, but the email address is wrong. I was called by a Vodacom consultant to upgrade my package. The lady (N****001) said that my monthly payments would change from R264 to R280. I explicitly enquired about these figures.

To my surprise, an amount of over R440 has been debited from my account. This amount has been *******ly taken from my account.

I will be escalating it to the ombudsman as this is totally unacceptable.

I spoke to Aviwe who took my package back to what it was. I would like to be sent the call with this person, as they have gone against the consumer protection act.

I would would also like to be compensated for this inconvenience and money that has been taken from my account, which wasn’t meant to be taken to begin with.

I can’t believe they’ve made me go around in circles like this! Such a big company and they treat us loyal customers for many years like this.