BE
Benand E
1 reviews | Active since Oct 2023
16 Oct 2023, 09:33
DIA with Enhanced SLA worthless
We have a Direct Internet Access Service with an Enhanced SLA from Vodacom which has been down for more than a week without any progress or correspondence from Vodacom.
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Replies (2)
Vodacom's replyOfficial
16 Oct 2023, 09:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Oct 2023, 09:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BE
Benand E's updateReviewer Update
18 Oct 2023, 15:27Good day Vodacom
The service issues has still not been resolved!
In the reply above from Vodacom, it was stated that a consultant will contact me. This is now 2 days later and no one has contacted me yet. Similar SLA-ed DIA service being down for nearly two weeks.
Regards
The service issues has still not been resolved!
In the reply above from Vodacom, it was stated that a consultant will contact me. This is now 2 days later and no one has contacted me yet. Similar SLA-ed DIA service being down for nearly two weeks.
Regards
BE
Benand E's update18 Oct 2023, 15:27
Reviewer Update
Good day Vodacom
The service issues has still not been resolved!
In the reply above from Vodacom, it was stated that a consultant will contact me. This is now 2 days later and no one has contacted me yet. Similar SLA-ed DIA service being down for nearly two weeks.
Regards
The service issues has still not been resolved!
In the reply above from Vodacom, it was stated that a consultant will contact me. This is now 2 days later and no one has contacted me yet. Similar SLA-ed DIA service being down for nearly two weeks.
Regards