IK
Ian K
1 reviews | Active since Jun 2017
08 May 2020, 09:36
Di
In March I canceled my subscription for a data promotion. Vodacom advised me that they have canceled my subscription. On the 1ste of May I wss debited again. I phoned Vodacom and your advisor said it's canceled only to AGAIN receive an invoice for June stating my account will still be debited. So please cancel this as your advisor clearly can't
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Replies (2)
Vodacom's replyOfficial
08 May 2020, 11:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 May 2020, 11:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 May 2020, 12:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the bundle has been cancelled and necessary credits requested. Regards Consumer Website Team
Best regards,
Vodacom's reply08 May 2020, 12:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the bundle has been cancelled and necessary credits requested. Regards Consumer Website Team
Best regards,