PV
Peter V
1 reviews | Active since Mar 2009
09 Mar 2022, 16:50
Devious Vodacom Migrations
Just had a call from a KIrshen Govender at Vodacom Migrations *** - a number that you cannot call back on btw) 'not selling me anything, but telling me the 'outdated billing' I am on is being discontinued, and that he will move me onto a package that costs more, effective 1 April, but hey, I get an extra Gig of data a month that I don't need or want!!!
I expect a call back from his manager so I can have a chat to him about the ********* and unprofessional (and in the end down-right rude, as he put the phone down on me when I started questioning him) manner of this Kirshen Govender. He needs to be censured.
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Replies (2)
Vodacom's replyOfficial
10 Mar 2022, 07:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Mar 2022, 07:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Mar 2022, 10:28 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Mar 2022, 10:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,