Devious Data charges despite call limit on

<p>Vodacom have really outdone themselves with their data bundle contracts and ripping clients off. I have a 20gig Vodacom 3G router option that I pay R499 pm for with a soft lock of R100 limit. </p> <p>I was told that if you have a limit set your bill will never be more than R600 in essence which sounds fantastic as I can manage my data usage with that as the Vodacom app on mobile and iPad is useless (even testimony with employees in Fourways Vodacom store admit their app is useless). </p> <p>Today I receive a debit order for R3100 for the 3G bundle even though I have a soft lock call limit of R100 on the phone. So I called in the account queries and they show that yes I do have the limit on but if I am busy on the Internet the call limit does not lock but instead waits until I am finished then stops it. In my honest opinion this is far the worst service or call limit protection for customers have on data. Vodacom is actually robbing clients and not spending time explaining this to customers that their call limit does not actually work towards customer favor but instead their own. This is absolutely ridiculous and ********* that a company can do this to customers. </p> <p>I requested from the call center agent that I speak with her manager as she could not help me. The call center agent said the manager will call back as soon as he is off another call but I am yet to receive the call back. The agent was rude and just put the call down which directed to me a voice operated customer feedback service which I had to rate. I called again and had a 1 hr hold and enquire session which the agent could only give me resolution of taking my call to the specialist who will come back to me in 2 days time: ref number: 1- ********** 9503</p> <p> </p> <p>I have 2 contracts with Vodacom and unfortunately I renewed one a month ago which means I have to go through 2 years of ******* however the other contract will be discontinued come 1 Dec. </p> <p>Vodacom are truly robbing people with excessive charges and devious call limit settings. I am appalled that you are still in business operating in such a manner. </p>