Devices block
So it me and Vodacom again. End of November 2020 my devices was blacklisted and block. After a huge struggle Dean from vodacom called me and everything was sorted. Now my devices is blocked again. I called vodacom and consulted said no devices is block or blacklisted but second after that second device is block. The voice that speak to you when you call said my next depeted date is 20.01.2021. I have paid the amount now what is the use of a debetorder if they dont deduct the amount. Getting fed up with vodacom
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Vodacom's replyOfficial
19 Dec 2020, 10:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Dec 2020, 10:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Dec 2020, 12:12Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the devices have been unblocked and refund requested. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Dec 2020, 12:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the devices have been unblocked and refund requested. Regards Consumer Website Team
Best regards,