DEVICE SETTLEMENT - WHAT A WAIST OF MY TIME!!!!!

I HAVE BEEN STRUGGLING WITH VODACOM FOR A WEEK NOW. I PHONED THEM ON 20 NOVEMBER AND THEY SEND ME A PREMATURE CANCELATION QUOTATION. (I WANT TO SETTLE THE TWO DEVICES ON MY CONTRACT) SO, I PAID THE AMOUNT TO VODACOMPTY THE SAME DAY AND SEND THE PROOF OF PAYMENT TO TWO DIFFERENT E-MAIL ADDRESSES. SINCE THEN, I'VE BEEN PHONING EVERY DAY TO FOLLOW UP. THEN THEY PUT YOU TROUGH TO SO MANY OPERATORS AND NON OF THEM CAN GIVE ME A STRAIGHT ANSWER ON HOW FAR THIS TRANSACTION IS OR HOW LONG it's STILL GOING TO BE.... IN THE MEANWHILE THEY DEBITED MY ACCOUNT ASWELL... AGAIN.... AFER I PAID THE AMOUNT TO SETTLE THE TWO DEVICES ON MY CONTRACT.

THIS IS NOT ACCEPTABLE.

ALSO CANCELLED MY MTN CONTRACT THE SAME DAY AND THEIR SERVICE WAS 100% - EVERYTHING WAS DONE WITHIN 1 HOUR.