PN
Puvesh N
1 reviews | Active since Jul 2017
20 Jul 2017, 16:28
Device repairs
<p>I booked my device in for repairs on the 10/07/2017(JOB NO. ********** 8), i received a sms on the 12/07/2017 saying my device is ready for collection,soon after that i recieved a call stating i should ignor the message.I called back a couple days later and they said my job number no has been changed to ********** 6,it been a over seven days now and still havent recieved my device,your website states repairs that go the the ADVANCED REPAIR CENTRE take approx 7 days,when i called today they say it takes up to 14 working days..</p> <p>if i knew this i would of sent my phone directly to the manufacturer..</p> <p> </p> <p>please advise why you guys falsely advitise on your website..</p> <p> </p>
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Replies (3)
Vodacom's replyOfficial
21 Jul 2017, 07:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Jul 2017, 07:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Jul 2017, 09:07Dear Mr Naidoo,
Feedback has been provided.
Regards,
Cassandra
Best regards,
Vodacom's reply21 Jul 2017, 09:07
Official
Dear Mr Naidoo,
Feedback has been provided.
Regards,
Cassandra
Best regards,
PN
Puvesh N's updateReviewer Update
22 Jul 2017, 12:45Received multiple calls yesterday, people apologising and saying that a credit note has been issued and it will reflect soon on the stores system, I then received a call from the store saying the credit not has been issued and I can come through. When to the store this Morning they say a credit note of R8500 has been issued, when I took the contract for the phone the value of the phone was around R13500, I still have to pay for the contract but have to take a cheaper phone. As for the sales consultant has the audacity to tell me that’s an old phone and there are many new phones I can take that is cheaper, if I wanted a cheaper phone I would have taken a cheaper contract. They have now asked me for proof of purchase; I had to make multiple trips because of this..
Can I please just get the same phone replaced, there was a reason I took that phone and now I need to reconsider. If the phone is discontinued or no stock is available please advised if the latest Variant of that phone can be swapped..
Please can this be addressed urgently, as this is now affecting my Work...
PN
Puvesh N's update22 Jul 2017, 12:45
Reviewer Update
Received multiple calls yesterday, people apologising and saying that a credit note has been issued and it will reflect soon on the stores system, I then received a call from the store saying the credit not has been issued and I can come through. When to the store this Morning they say a credit note of R8500 has been issued, when I took the contract for the phone the value of the phone was around R13500, I still have to pay for the contract but have to take a cheaper phone. As for the sales consultant has the audacity to tell me that’s an old phone and there are many new phones I can take that is cheaper, if I wanted a cheaper phone I would have taken a cheaper contract. They have now asked me for proof of purchase; I had to make multiple trips because of this..
Can I please just get the same phone replaced, there was a reason I took that phone and now I need to reconsider. If the phone is discontinued or no stock is available please advised if the latest Variant of that phone can be swapped..
Please can this be addressed urgently, as this is now affecting my Work...