HW
Heleen W

1 reviews | Active since Sept 2012

10 May 2016, 09:27

Device ordered for delivery in 24 hours, already a week late

<p>I ordered a device and data on line. The transaction didn't complete and I had to phone to have it completed. Vodacom confirmed stock on hand and promise delivery in 24 hours on the website. It is a week now and despite various calls, there is no delivery.</p>

0
Replies (3)
Vodacom
Vodacom's reply10 May 2016, 09:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 May 2016, 07:54
Official

As per our telephonic discussion, your concerns have been addressed.

Once again, please accept our sincerest apologies for any inconvenience caused.

Regards

Lesley Abels

Vodacom
Vodacom's reply13 May 2016, 07:55
Official

As per our telephonic discussion, your concerns have been addressed.

Once again, please accept our sincerest apologies for any inconvenience caused.

Regards

Lesley Abels