EM
Evans M
1 reviews | Active since Aug 2015
22 Sept 2025, 13:44
Device Locked after paying up the contract
My previous complain has not been resolved up until now and Vodacom contacted me few weeks of complaining but all of the sudden they stopped contacting me yet they have not resolved my query and claim that they don't have my information in their system as an Easy2Own customer who had contract of 12 month and successfully paid up the device but now I can't use the device that remains locked up cannot access any app ar make calls now they are avoiding me please help I need a phone I paid up for to work. It was only working when they where deducting for 12 months now they don't see it necessary to keep the phone working this is not fair and bad customer service.
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Vodacom's replyOfficial
23 Sept 2025, 08:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Sept 2025, 08:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EM
Evans M's updateReviewer Update
01 Oct 2025, 11:33Good Day,
The screenshot was sent to your email on the 15 October 2025. And I also fail to understand about the issue of the screenshot when the phone in question I couldn't use it for the whole year of 2024 after finishing paying and now I am subjected to endless questions and asked proof from people who have treated me unfairly instead of solving the problem or coming with a better way of dealing with my frustration I must still suffer proving anything for me to be heard.
If Vodacom can't solve this problem then will quitely escalate it somewhere maybe I will get satisfaction because this is just a torture in itself. Because I don't owe Vodacom anything. What's wrong with Vodacom exactly.
The screenshot was sent to your email on the 15 October 2025. And I also fail to understand about the issue of the screenshot when the phone in question I couldn't use it for the whole year of 2024 after finishing paying and now I am subjected to endless questions and asked proof from people who have treated me unfairly instead of solving the problem or coming with a better way of dealing with my frustration I must still suffer proving anything for me to be heard.
If Vodacom can't solve this problem then will quitely escalate it somewhere maybe I will get satisfaction because this is just a torture in itself. Because I don't owe Vodacom anything. What's wrong with Vodacom exactly.
EM
Evans M's update01 Oct 2025, 11:33
Reviewer Update
Good Day,
The screenshot was sent to your email on the 15 October 2025. And I also fail to understand about the issue of the screenshot when the phone in question I couldn't use it for the whole year of 2024 after finishing paying and now I am subjected to endless questions and asked proof from people who have treated me unfairly instead of solving the problem or coming with a better way of dealing with my frustration I must still suffer proving anything for me to be heard.
If Vodacom can't solve this problem then will quitely escalate it somewhere maybe I will get satisfaction because this is just a torture in itself. Because I don't owe Vodacom anything. What's wrong with Vodacom exactly.
The screenshot was sent to your email on the 15 October 2025. And I also fail to understand about the issue of the screenshot when the phone in question I couldn't use it for the whole year of 2024 after finishing paying and now I am subjected to endless questions and asked proof from people who have treated me unfairly instead of solving the problem or coming with a better way of dealing with my frustration I must still suffer proving anything for me to be heard.
If Vodacom can't solve this problem then will quitely escalate it somewhere maybe I will get satisfaction because this is just a torture in itself. Because I don't owe Vodacom anything. What's wrong with Vodacom exactly.