Device Faulty - No One Cares

I seem to always find trouble with basic issues regarding Vodacom. First of I don't have reference number for my CALLS as at the end of this review you'll see why. My problem this time round is as follow: 1. Vodacom can only be contacted via calling them or them calling you back. There is no dedicated email service anymore and herewith lies a big issue. You call them and due to the bad network in this country, your call gets dropped and you have to phone back and explain everything again. Sometimes Vodacom calls you back but if this person has to transfer you, you are *****ed. NOW FOR MY ISSUE: - I did an upgrade on one of my numbers in January this year and after a bad experience as per my last review the upgrade was eventually sorted out and I received the device and everything went okay. - Three days ago the device just started restarting itself continuously and I couldn't get it to start normally again. Eventually I got it sorted but then it stopped charging. Once I got it to charge everything seemed fine and then it did all that restarting stuff again. Once I got into it again, I did the factory reset and obviously lost a lot of stuff but so be it. This didn't help at all. - The following day I contact Vodacom and explain everything and they said I have to take the device into a Vodacom Shop where they will assess the issue and try and resolve it. - NOW, I stay 100km+ (an hour plus drive) from the nearest Vodacom shop in Polokwane. I explained this and the lady said maybe the "Online Division" can help me to return the device via courier and then she transferred me. - I spoke to a gentleman there and whilst speaking to him and explaining for the fifth time (5th different person I'm speaking to since starting my tedious journey), what is going on he said I should hold and then there was a brief silence and then I got the machine voice telling me to rate the service by answering 4 questions?!?! - NO ONE has called me back yet and no one seems to CARE or UNDERSTAND my frustration and situation regarding the transport etc. - I would just like to return the device which is under it's 12 MONTH WARRANTY and get a ****** new one please! PLEASE VODACOM, I am not asking for shares in your company, I just want a PROPER working device which I am paying for by the way. Please Vodacom.