JM
Josh M
1 reviews | Active since Oct 2017
24 Nov 2025, 11:42
Device delivery timelines not accurate at all
Two weeks ago I ordered my upgrade. At the time of checkout, there was a notice that said there was a 1-2 week delay on shipping the particular device I ordered. Understandable that there can be delays, but today two weeks later, when I called the online dept. to follow up on how much longer I might need to wait I was told essentially that nobody knows, maybe another 2 to 3 weeks. Really not a great experience.
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Vodacom's replyOfficial
24 Nov 2025, 13:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Nov 2025, 13:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JM
Josh M's updateReviewer Update
02 Dec 2025, 12:55Feedback was indeed provided on the 24th. I was told that the next delivery containing stock would be on the following Friday, 28 November, and that my order should then be able to be dispatched.
Today there is still no tracking number and upon reaching out to customer support I am told that the stock will be delivered this Friday and go out for delivery next week.
This is the last time that I will deal with Vodacom online, as they are simply unable to get their ducks in a row.
Today there is still no tracking number and upon reaching out to customer support I am told that the stock will be delivered this Friday and go out for delivery next week.
This is the last time that I will deal with Vodacom online, as they are simply unable to get their ducks in a row.
JM
Josh M's update02 Dec 2025, 12:55
Reviewer Update
Feedback was indeed provided on the 24th. I was told that the next delivery containing stock would be on the following Friday, 28 November, and that my order should then be able to be dispatched.
Today there is still no tracking number and upon reaching out to customer support I am told that the stock will be delivered this Friday and go out for delivery next week.
This is the last time that I will deal with Vodacom online, as they are simply unable to get their ducks in a row.
Today there is still no tracking number and upon reaching out to customer support I am told that the stock will be delivered this Friday and go out for delivery next week.
This is the last time that I will deal with Vodacom online, as they are simply unable to get their ducks in a row.