DEVICE CANCELLATION STILL ACTIVE, NO RESPONSE FOR 7 MONTHS & AFFECTING MY CREDIT

I have been dealing with an incredibly frustrating situation with Vodacom for the past 7 months without receiving any assistance. Despite my repeated efforts to cancel the contract in December 2023 and being assured that it would be terminated by the end of January 2024, they have continued to bill me until now, resulting in serious issues with my credit score. I have made numerous attempts to resolve this by contacting customer service and obtaining cancellation references for the 2 devices I had with them, only to be put back into the system as if I still owe. I have visited the Greenstone branch more than 10 times from the 21st of May 2024, and 4th of June 2024 it seems like they are unable to assist me. I am now at the point where I am considering escalating this matter to the regulatory authority to intervene and help resolve this issue promptly. Despite being blacklisted by Vodacom, they are the ones who owe me. I demand that my name be cleared as soon as possible. I have been wrongfully blacklisted!