Device brought back to customer without a battery

29 October 2015, took my phone for repairs at Westgate, phone was not switching on or off just vibrates only. Job #***. Didn't not get any feedback only notification that device was received at Cresta repair centre and waiting for spares. 03 December I called to check the phone, Westgate advised its still at Cresta, when calling Cresta they said device was dispatched to Westgate on 25 November. When I went to collect device didn't have the battery. Been to Westgate 4 times and still the batteries given didn't fit my phone. Was advised the Cresta has the correct battery, went in today and they didn't have it as Pricella said it's at Westgate and Louise at Westgate says it's at Cresta. Manager gave me poor service at Cresta. I want a new battery and am also moving my account from Vodacom. Service received in these 3 months can't even be rated. BAD! BAD