SM
Sipho M

1 reviews | Active since Jun 2021

26 Jun 2021, 10:11

Device

Good day Yesterday I went to a Vodacom Store at Queenstown branch to get a new Phone Contract which I did get but due to Personal reasons I had to take it back to the Store but they told me I can't return the phone because its a contract. when I called Vodacom call centre they told me I can return it even on the online chat the consultant told me I can but the Store Manager Busi told me I can't and what I was told via Call centre was wrong.

The phone and the sim card is still Sealed, I am not happy and I can't be paying for a Device that I won't use.

0
Replies (1)
Vodacom
Vodacom's reply26 Jun 2021, 16:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team