1 reviews | Active since May 2017
Devastated, frastrated and confused
<p>I had a problem with Vodacom where my account was taken to the lawyers because I could not make payment. On the 15th March 2017 I finished my payment and my account is closed both from Vodacom and their Lawyers. I called Vodacom to unblacklist my phones so that I can make use of them they refuse and say I still owe them. To my suprise they do not have anything of my IDon thier records and those numbers were contract lines, now they have been given to other people to use them. There is a lady called Louisa du Toit who said" On our records shows a balance of contract of R 3352.45. " that I still owe for what I do no know. She advised I visit one of their store they will help and definetly yesterday i went to the Vodacom store and the manager said she does not see any record and even called the legal department they said i do not owe anything. i do not know what to do i need my phone to be unblacklisted so i am able to use them again. I CAN NOT BY ANOTHER PHONE WHILE THIS IS STILL WORKING. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
