KM
Khomotso M

1 reviews | Active since Oct 2022

29 Jan 2024, 14:05

Devastated

I am receiving calls from MBD telling me that I have an account with vodacom that I must pay. When I ask what account they don't know. I never had a contract with vodacom in my life. Been using my number for more than 10years now. I started using this number while I was a teenager. I recently started working and I never had contract with vodacom. They're busy requesting for my ID copy but don't want to provide me with the account number or copy of the contract that They're claiming that I have. When I ask on which day and on which account where they debiting money from, they don't even know. They're even threatening me. Yoh I never had contract with vodacom in my life and I will never will

0
Replies (2)
KM
Khomotso M's update29 Jan 2024, 14:06
Reviewer Update
They're calling me with this number +***
Vodacom
Vodacom's reply30 Jan 2024, 07:33
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team