DEVASTATED, DISHEARTENED CUSTOMER

If I could, I would give then 0 stars! My grandson got a cellphone with my upgrade for one of my numbers. When my contract was up for renewal, I called Vodacom and requested that both numbers be moved to prepaid, I was assured that this would be done. My number was moved to prepaid but not my grandson's. I have been calling Vodacom every month, more than once to get them to sort it out and each time I call, I leave my number for a manager to call me back on and I hear nothing!! They keep billing me every month for my grandson's number (which has now been blocked due to non-payment) but we do not get any airtime. I now have to call them AGAIN today as I received ANOTHER invoice with another month's charges on!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am so sick of this absolutely ridiculous service from Vodacom and their lack of customer care!