Determined Data Demons

<p>Complaint list now at 7 unresolved issues! At this moment my very long relationship with Vodacom as my service provider is at an all time low. The following now remain unresolved without the 24 hr promised follow up call on unsatisfactory client service. 1. A 10 Gig ZTE MF253 router contract taken at at Kolonnade Mall Voadacom4U on 17 March is still inactive. The router does not work on the new 064 number on the SIM card. A SIM swop had been tried as well as refreshing the PIIN. Two old contracts for 1 Gig and 5 Gig on 082 numbers work in the router. (Interestingly all three SIM cards work in the old Huawei E3131 modem which I still use for the moment). 2. The My Gig 5 is now on its notice month, but does not show on my Vodacom.co.za account so I cannot check on my data use. 3. Because of the delays on the 10 Gig contract becoming useable, we could not cancell the old 1 Gig and 5 Gig contracts. They now also run through April, adding to our small business cost. 4. We have not received the indicated SMS nessages to show the canclellation notice on the 1 Gig and 5 Gig contracts. 5. Having chosen to make the 5 Gig pay as you go from May, it should perhaps still have been visible on the Vodacom.co.za account? 6. Three vists back to the Kolonnade Vodacom4U and about 8 call centre calls to 082 111 had resolved nothing of the mentioned problems. Under the circumstances we intend to cancell the new 10 Gig router contract and the cancellation of the old 1 Gig and 5 Gig. There must be other options in the Internet data service industry in SA. 7. A previous complaint about the dysfunctional 10 Gig and router contract was placed on HelloPeter, and was answered with seemingly rehe****d smooth messages from Vodacom, even stating that the situation was reoslves, which it had not been. Bad customer service seems to be a new and accepted norm in SA, besides the previous bully tactics about "yes, but our contract stipulates" I experienced from Vodacom management about unsatisfactory contracts - while my moeny is already wih Vodacom and I sit with *****ed goods in return. Please Vodacom, can we resolve these accumulating technical and admin issues? How much money have you not made out of me already since about 1993?</p>