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EA
Eugene A

1 reviews | Active since Jul 2012

11 Feb 2025, 14:52

Deteriorating network

For the last 4 months of my data contract we have experienced high latency, poor to no coverage. I have logged this problem numerous times on your website. It is impossible to speak with anyone other than your impossible to interact with service bot.

0
Replies (5)
Vodacom
Vodacom's reply12 Feb 2025, 08:00
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply12 Feb 2025, 10:40
Official
Dear Eugene.

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note, your concerns have been noted and raised. This matter is currently being addressed by the relevant department who will be contacting you to offer further assistance. The reference number is ***.

Regards
Vodacom Consumer Website Team

Best regards,

EA
Eugene A's update12 Feb 2025, 11:25
Reviewer Update
Thank you for the call.


EA
Eugene A's update18 Feb 2025, 10:01
Reviewer Update
The number I was phoned from cannot receive calls.

Can you kindly contact me again?

Problem persists
EA
Eugene A's update11 Mar 2025, 16:52
Reviewer Update
This issue is ongoing.

Kindly assist