CK
Carla K
1 reviews | Active since May 2010
11 Jan 2022, 09:24
Detail in requests ignored; inconsiderate policy app****; no billing transparency
Mother passed away early October and I contacted Vodacom mid-Oct to stop her contract, but specifically asking to first indicate how much debt she has and confirm when number will be stopped that I may still use the prepaid minutes/data. Number was stopped immediately; minutes lost; no communication before this was done; and I still have not received an account showing how much is outstanding on the device - just standard statement. She was still invoiced for Nov. Many emails and no help or clarity. Number cut-off is making dealing with her estate extremely hard. Not supportive at all in a sad & stressful time.
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Vodacom's replyOfficial
11 Jan 2022, 11:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2022, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CK
Carla K's updateReviewer Update
12 Jan 2022, 12:27Hi,
I have responded to said feedback, but there are now even more queries with regards to the amount being claimed against my mother's estate.
In addition to this, I would like to note that the original instructions were not followed when I first contacted the deceased estate department - in other words first providing information before cancelling the contract so that I could make an informed decision. The contract was immediately cancelled, without information provided.
I see in the legal claim they are still claiming subscription amounts due even though the cellular service was stopped mid October. Just this matter is concerning as you are charging for services that we are not receiving.
Please refer to my email sent to Monica on reply.
I have responded to said feedback, but there are now even more queries with regards to the amount being claimed against my mother's estate.
In addition to this, I would like to note that the original instructions were not followed when I first contacted the deceased estate department - in other words first providing information before cancelling the contract so that I could make an informed decision. The contract was immediately cancelled, without information provided.
I see in the legal claim they are still claiming subscription amounts due even though the cellular service was stopped mid October. Just this matter is concerning as you are charging for services that we are not receiving.
Please refer to my email sent to Monica on reply.
CK
Carla K's update12 Jan 2022, 12:27
Reviewer Update
Hi,
I have responded to said feedback, but there are now even more queries with regards to the amount being claimed against my mother's estate.
In addition to this, I would like to note that the original instructions were not followed when I first contacted the deceased estate department - in other words first providing information before cancelling the contract so that I could make an informed decision. The contract was immediately cancelled, without information provided.
I see in the legal claim they are still claiming subscription amounts due even though the cellular service was stopped mid October. Just this matter is concerning as you are charging for services that we are not receiving.
Please refer to my email sent to Monica on reply.
I have responded to said feedback, but there are now even more queries with regards to the amount being claimed against my mother's estate.
In addition to this, I would like to note that the original instructions were not followed when I first contacted the deceased estate department - in other words first providing information before cancelling the contract so that I could make an informed decision. The contract was immediately cancelled, without information provided.
I see in the legal claim they are still claiming subscription amounts due even though the cellular service was stopped mid October. Just this matter is concerning as you are charging for services that we are not receiving.
Please refer to my email sent to Monica on reply.