Despite 'resolving' the issue the problem remains

After several months of trying to stop Vodacom for billing erroneously, and attempting to get them to return the money they owe us, we are back at square one again. A credit note has been issued for the wrongly debited monies, but it appears simple logic or attentiveness to our original complaint was not app****. So, Vodacom are back to debiting the money wrongfully. They have again today taken R139 for a product we do not have. This remains remarkable incompetence. Furthermore, the previous issue was apparently resolved with not so much as an apology or comment - only notification of credit, which we are yet to receive. This cannot vaguely be construed as customer service. All Vodacom has done is return what is ours, with no further compensation/ interest or apology. And now they begin again. Be cautious when choosing your service provider. The first thing they should be able to do is provide service. Vodacom falls well short of this basic standard, in our experience.