Despicible

<p>Further to my complaint posted 2 weeks ago, Vodacom has still not allocated my data and minutes as agreed on my contract. This is total breach of contract! I want my contracts cancelled as Vodacom refuses to sort out the mess they created. Contacted the contact centre over 100 times, spoke to Lesego and Kabelo from the Upgrades department. They promised that my data would be allocated - no data has been allocated!</p> <p>Original Complaint:</p> <p>Continuously terrible service from Vodacom</p> <p>Effective 01 October 2016, I upgraded two mobile phone contracts with Vodacom. The consultants I spoke to was Lida for upgrade of cell phone no: ********** 233. The deal that we agreed to was 1GB promotion data *24 months with 100 free vodacom to vodacom mins on a Smart S package. I was not given the agreed data and minutes when I checked on the 01.10.2016. I thereafter spoke to another consultant regarding my second upgrade for contact no: ********** . I was offered a Flexi 200 package with R200 airtime and 1GB promotional data *24 months including caller ID for incoming and outgoing calls. On the 01.10.2016, I was not allocated the benefits as agreed. My caller ID was not even active. Upon calling the contact centre, I was told that I must pay more for Caller ID. Reference no: ********** 25. The reference number was for both the mobile phone upgrades. Why is it so difficult for sales consultants to follow up with the contracts department to ensure that loyal customers are allocated the correct data and minutes as agreed to? I have been calling the Vodacom contact centre since Saturday, 01.10.2016 and every day thereafter, and my problem has still not been resolved. I have even exceeded my calls to Vodacom. I am so fed-up with incompenent people that refuse to do their jobs!</p> <p> </p>