Despicable VODACOM

<p>I wanted to cancel my cellphone contract in 2014 but was convinced by the retentions agent to stay with Vodacom. I agreed to upgrade, included in the package was R 149 airtime and 500mb data every motnh. I was told that I would be paying a certain premium per month (only R 70.00 more than what i was paying) when I renew my contract, when the 1st debit went off the premium was incorrect. I called Vodacom and they gave me an explination that made no sense and I told them I want them to pull the recordings from when I accepted the upgrade. I never received these recordings even though i called in a few times. It's almost 2 years later and still no one has assisted me with this. Now I have even more problems with Vodacom!!! I wanted to get a 250mb month to month, it didnt get allocated to my number so I tried a 500mb month to month and it still did not come through, I phoned Vodacom and told them about the problem and they said it was a technical problem and that the data would be allocated soon and they logged a request on 17 November 2016. I waited but it still wasn't allocated, so I called in again and told them to cancel the month to month backdated since I didn't get it and before premiums are debited. They confirmed that they cancelled the month to month but come 25 November 2016 I was debited for both the 250 and 500mb month to month options on top of my payment which has been incorrect from the start of the upgrade. I received the 250mb (which I told them to remove in Novemeber) but not the 500mb month to month data. Plus all of a sudden they are only allocating R 149.00 airtime to my account but not the 500mb as agreed when i upgraded. So now since November where VODACOM messed up my data with their technical problems I have been paying more on premiums for data that I am not getting and my agreed data per month is also not being allocated. This is 2 months already. 2Gigs worth of data. I called in November and December 2016 several times and get told that i must give them 2 weeks but no one fixes my problem. I called again on 04.01.2017 as ofcourse I was debited again and no data is being allocated, told to wait another week. Well it's was a week Yesterday and still nothing has been done!!!!! I am so sick of calling into Vodacom and speaking to a different consultant having to explain this whole issue over and over again, praying they will understand what the issue is and then nothing gets done - you log requests every time but no resolutions. Heading to the Ombudsman Now</p>