Despicable service Vodacom Contract

<p><br /><br /><br /></p> <p>For the past 6 days I have been sent from pillar to post between Vodaworld, Game stores (Mall of Africa)and Vodacom customer care line, without success. I have signed a contract with Vodacom through game with the intention of keeping my current number, however game informed me 3 days later that they are unable to register the contract because this number once belonged to my husband, otherwise I would have to write a letter to be given authorisation to use the number and this could take up to 30 days, despite this being a prepaid number. I drove between Vodaworld and Game like a post man as both consistently gave me contradicting information . Eventually I phoned customer care on 02/02/2017 again my call was transferred to 4 different people, 40 minutes later to be told that the customer care line only support s online sales and direct sales! Quote “Unfortunately we do not support stores mam, you’d have to go back to Game and address the issue with them! ” unquote. This is despicable service, totally outrageous, nerve racking!</p> <p>I celebrated my birthday yesterday thanks to your fantastic service my friends and family could not reach me as the SIM card is no longer working.</p> <p>I’m on the job market with this being my primary contact telephonically and email wise but again thanks to Vodacom'so great competence am unrecheable!</p> <p>As far as am concerned Vodacom is by far the worse service provider I’ve had to deal with!</p> <p>It’s further annoying that despite having requested the customer service agent to escalate the issue I was literally told to go away to Game where I bought the contract.</p> <p>Thanks for ruining my birthday! You can keep your phones and contract. I will ensure I don’t touch or recommend Vodacom to any friends or family. The service sucks!</p> <p>An absolute disgraceful and pathetic service!!! I am beyond shocked, you should be embarrassed if that’s the least you can offer!</p> <p> <br /> </p>