DESPICABLE SERVICE LEVELS FROM VODACOM

<p>The service from Vodacom is to say the least worse than pathetic. I had my itemised billing dissapear from my accounts only to be told that I have to activate AND PAY.... AGAIN for a service that had been activated all along.!!!! I have had problems for the last couple of months with data dissapearing. The DNS connection from the surrounding tower has been the excuse ..... it took Vodacom 3 weeks (in this day and age of technology!!!!!!) to sort out. To make things worse, 3 weeks AFTER the problem was resolved 3 different people from Vodacom phoned us to tell us the problem has been resolved!!!!!!!! Now I have the same problem with DNS, and the Business Division simply does not care enough to follow-up. Even after my IT consultant spoke to Vodacom, because the Vodacom Call Centre take us as "stupid" and trying to tell us it is "technical" , NOBODY from Vodacom, including the so-called Business Managers, care enough to follow-up on a reference number.. but let me do a bit of maths here..... at an average of about R10 000.00 per month x by 12 months x by 5 years : then add my private account with Vodacom as well as anybody else working with me that I will make sure to get to change to another service provider... that adds up. Again Vodacom simply would not care!!!!!!!!!!!!!!!!</p>