Despicable service

Dear Vodacom Team,

I am writing to express my dissatisfaction with the service I have received from the Vodacom Cancellation Department.

On 2 February, I spoke to Thando Zulu and requested that my upgrade be cancelled. He assured me that this would be done. However, I never received any confirmation of the cancellation.

Today, I contacted Vodacom again and spoke to Denise Pillay, who informed me that there was nothing she could do and that the matter would need to be escalated to a supervisor.

This experience has been extremely frustrating. The consultants have been unhelpful and, in my view, do not listen to understand, but rather listen only to respond. I am still without confirmation that my upgrade has been cancelled, despite having requested this some time ago.

I would appreciate it if someone could urgently assist me in resolving this matter and confirm the cancellation of the upgrade.

Kind regards,Nomtha