Despicable service

They reply on hellopeter saying that they will assist. Biggest joke. To date no feedback. Called their call centre last week. Slindile from the cancellations department pretended she could not hear me and muted my call for 40 minutes. If she was experiencing network problems like she said, then the decent thing to do is disconnect the call and attempt to call the client back. NOT MUTE THEM FOR 40 MINUTES. I called again the following day, spoke to Zama she told me i would get feedback within 3 working days. Guess what dololo feedback via email as confirmed. A simple question once again which all your agents failed to asnswer. Who authorized the supposed upgrades that i am being debited for? Where are the phones or data???? Something ke??? I WANT MY MONEY!!!