Despicable Service

I contacted Vodacom online 5 weeks ago and app**** for a new cellphone contract. I have been a Vodacom client for 20 years. The application was rejected without an explanation. I followed up many times and eventually found out that Vodacom does not have accurate credit records and this could be a possible reason. I then got a credit record (rating me as a Great customer) and was told to email it to a team leader. I sent it twice and no response. I then called again (over 5 times to talk to someone to check if the record was received). I went around in circles explaining the same thing over and over. i then went online and contacted Vodacom again and a response was received by Social Media person. I then requested that a customer services manager call me. No response. I went back on. Was then told after many conversations that someone would call. Over a week later again....still no call. I have already been contacted by Telkom and MTN offering me a contract on the spot.