Despicable service

<p>I called Vodacom customer care on the 2nd of July and spoke to Selwyn. I wanted to cancel my contract but he gave me a package saying that I can pay R79 for R110 airtime and 500MB and 50 SMS. However, now when I call Vodacom to see why I only received R110 airtime instead of the whole package, they say that the package is not activated and doesn't exist. Vodacom seems to be a **** and employs people who do their own thing. Vodacom is the worst network. No one seems to be able to assist and the waiting period for an escalation of a complaint is too long. What am I supposed to do during this time? I will definitely be cancelling my contract with them eventhough I've had it for many years. I will also discourage people from dealing with Vodacom because they are *****. I would like to see what is done with this issue.</p>