Despicable service

<p>It is with regret that after being Vodacom's client for over 10 years I have encountered the worst service with my account due to incompetence I am being over charged and billed in error, at some point my lines where disconnected for an error that was clearly made by Vodacom, this problem has been going on for 3 months now and my query is still unresolved , I have been making numerous calls to Vodacom trying to get this resolved, called several times spoke to agents nothing was done. I then spoke to a supervisor by the name Tammy who assured me that the matter would be resolved, nothing was done .after making more calls to Vodacom I was finally transferred to the "accounts department" spoke to someone who informed me that they are still working on my query: the exact same query that has not been resolved since July. I would like to express my dissapointment it actually quiet sad how Vodacom doesn't really value it's clients </p>