Despicable Service

I have been mistreated by Vodacom about ridiculous cell phone accounts which eventually lead to Vodacom cancelling my number!!! It is a business number which my business depends on. After utterly frustrating hours on the *** number I got my number back but not on the Smart Advanced contract with 450 minutes and 1G data, someone at Vodacom just decided to put me on a most basic Smart S contract without consultation or notifying me. Since I was not aware that I was unceremoniously downgraded, I was out of bundle within a week and was billed in January 2015 on out of bundle rates! I have been trying to get Vodacom to re-instate my Smart Advance contract for the past 4 weeks. I have spent hours on the call center number, being cut-off, transferred to wrong departments who just speak isiZulu and then cut of and similar treatment. I'm spending an average of 10 minutes per call on the call center number *** and I have not made any progress. I'm relying in Vodacom to stay connected to clients. That is why I have a corporate account! There is no decent words to describe how frustrated I am with you. VODACOM YOU ARE A DESPICABLE BUNCH OF *********** ******!