Despicable ******* service from VODACOM!!!!

I called three weeks ago to renew my contract. The person I spoke to made a deal with me for a Samsung A32 phone that comes with a Samsung wrist watch, R175 airtime and 2G's of data for R18. the deal came up to R 401. We sealed the deal with him, while he reminded me that calls are recorded for security purposes. I was expecting package with in five working days. It did not arrive. I called back on the Monday 16/08/21 to inquire about my order. I was told the person did not put the order through and he does not work anymore. I had to go through the same one hour process again with a new person. This person wanted to give me the same deal at a higher price. I told him I was not willing to pay more because the first person did not do his job. we finally agreed on the same deal at the same price from my first order. closed the deal, all record I ask her she says yes. wait for the order. It arrives, it is only the phone in the package. No wrist watch. I called again. another person tells me they will have to pick up the phone and cancel the deal. The second person did not include the wrist watch in the deal. She tells me if I want to the deal still, I would have to go through the same process for the third time. I am disappointed with such bad service. I am travelling in two weeks time and need a new phone. I really do not know what is happening in that company. the service delivery is terrible.