Despicable Low Level of Customer service.

Vodacom or their contractors, upgraded and renewed various business contracts during August/September 2022. We cancelled one number at about R 1,600 per month during September 2022. Very directly we were tol it is impossible as the number was upgraded in August 2022 during a phone call from Vodacom.

We battled to get access to the recording (at first they refused to hand a copy over as it is the property of Vodacom) and eventually in June 2025 we managed to get the recording played to us over the phone. The call went exactly as I said from the start. An early statement I made was that NO new contracts, upgrades or extensions will be contemplated. We prefer to stay on the 30-day notice method.

So eventually our version was accepted, but it would have to run for 30 more days. I refused to accept that as more than 30 day notice was given between September 2022 and June 2025. An immediate cancellation was all of a sudden possible.

So, we calculated the amount that should be credited to our account - It amounted to R 48,000 on the one line - that was never used between Sep 2022 and June 2025.

We now refuse to pay thee account due to this R 48,000 credit that is due. Obviously, Vodacom, their AI bot, and everyone with a Vodacom device is now hounding is to pay. The options when phoning *** is so limited. I picked 0 "To speak to a Consultant". This helped a lot, as she had no idea how to be of help. So she put me back to the beginning. It ran and ran and ran end then cut off. I phoned again, keyed the main number is, to hear this number is now no longer legitimate.

How can I resolve this near 3 year ***** against my company out? I am starting to feel like "Please Call Me" Makete. I wish I could attach Judge Pilay's open letter to the Nedbank CEO - I know exactly how he felt.