DESPICABLE BILLING STRATEGY ON DATA

Data Bundles! I bought a Vodacom Data Bundle from a telesales agent some time ago! He called, and officially represented Vodacom Business as a consultant who had my best interests in mind! Explaining to me that my HIGH datacosts could be avoided if I bought a R199 contract per month with 5Gigs plus a mountain of night time gigs! Despite irritating device hassles - I eventually got it going in a new device (That i paid R600 for) and started to use it! Before long the bill was R8000. Granted, my kids were surfing in day light hours! But a so called "out of bundle rate" kicks in! 1) How is it possible that a money saving device can be handed to me, and cost R8000. "Mrs Storm - please enjoy this lovely cheap alternative to expensive data" 2) How is it possible that the main account for this number has a max of R2300 on the bill and yet this device was able to reach R8000. Your system, being so intelligent to sell me all this stuff, should be able to understand my affordability! 3) How is it conceivable, that you can create a package - that costs me R8000 in data! EVER! 4) I expect the funds to be returned to me - immediately! 5) I expect compensation for the despicable billing strategy, and the R8000+ taken from my account! 6) I expect a response/repayment within 4 - 24 hours (This is the response time I have been given on 19 March, 29 March, 2 April and 2 April) - I know, given your billing administration that numbers are not your strength - but your 24 hours are already LONG over due!