Despicable behavior from Vodacom Senior Support

I lost wifi connectivity on Tuesday 22 September and called Vodacom 3 hours later after failing to establish connection. The consultant I spoke to informed me that he would revert within 15 minutes to allow him to make some internal follow up. I never heard from him again. I woke up at the crack of dawn on Wednesday 23 September and called Vodacom as early as 7.11am. this time I was attended to by a decent human being who assigned me with professional courtesies and she assigned me an SR (service) number and promised to do her very best to escalate the problem. The same Wednesday evening at 18.50pm I made follow up and was informed the problem was with the second line support (Technical team). I have lost count of the number of calls I have made to follow up. I have sent a detailed email detailing my problem but received no reply. Today is Saturday 26 September and there is no status update because “the person assigned my service number does not work over the weekends!” If there is one regret, I have in life is signing up with Vodacom. From the very first day when I took up the package, I experienced problems and did not have Wi-Fi for 5 consecutive days. This was only activated when I called in to cancel the contract as I was within the 14 days cancellation period. The word “incompetence” is mild, there are no words to describe Vodacoms work ethic and customer centric. It is appalling and a disgrace and an embarrassment to the telecommunications fratanity. I have read enough reviews on Vodacom and I see a pattern, there is simply no accountability and don’t care attitude! Today is day 5 without Wi-Fi and now spending money on daily bundles which are coming at a high cost. I detest Vodacom with a passion.