Despicable Attitude

I logged a complaint on HelloPeter regarding a missing 200MB bundle. The problem is the following:<br> <br> Balance check on these days <br> 20/08/2015 said that I have 200MB until 30/09/2015 and 570.37MB until 31/08/2015<br> 22/08/2015 said that I have 200MB until 30/09/2015 and 404.49MB until 31/08/2015<br> 24/08/2015 said that I have 185MB until 31/08/2015<br> 27/08/2015 said that I have 65.06MB until 31/08/2015<br> 28/08/2015 said that I have 48.16 MB until 31/08/2015<br> <br> Where did my 200MB bundle disappear from 24/08/2015? <br> <br> I was contacted by a consultant from number ***7 around 13h28 on 23/09/2015 who was unhelpful and rude - he did not introduce himself or ask if I could talk. He instead started rambling on and giving me phony technical explanations which had nothing to do with my query. The consultant infuriated me and ended up putting the phone down on me. He then proceeded to add the below reference to my previous comment saying that the query is resolved. The query is NOT resolved, and I have not been explained where my bundle went. <br> <br> Hello Vlad86,<br> As per your ref PC-0XJF-3P2HBA, your query is now resolved.<br> <br> A senior person, please contact me and please resolve this query.