MM
Mondli M

1 reviews | Active since Feb 2018

06 Feb 2018, 16:51

Desperately need to cancel my contract, please help.

Signed up for the contract on the 9 Jan 2018, days later phone overheats and screen becomes blurred. Took to the Gandhi Sq. and told my warranty is void because i use 3rd party sim card, of which phone was activated with it by the consultant . It was a long debated issue to have the phone booked (24/01/2018) in for repairs because of no warranty. I been waiting forever and not annoyed with the after care service from your Gandhi Sq. outlet and terribly regret the day I signed up for the contract, more so with Vodacom

0
Replies (2)
Vodacom
Vodacom's reply07 Feb 2018, 06:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MM
Mondli M's update08 Feb 2018, 14:04
Reviewer Update
please provide proper feedback on my query